Privacy and Cookies

Banking Partners

Excel Currencies uses various banking partners around the world to ensure your payment can get to where it needs to go as quickly as possible. When you transact with Excel Currencies, we may need to share your information with payment providers or banking partners outside of the EEA, such as intermediary or beneficiary banks – e.g. if you ask us to make a USD payment to China the funds would be cleared through an intermediary bank in the US before reaching China.

For transparency, verification and legal requirements, we are required to include certain information on the payment which could include:

1. Your name
2. Your date of birth
3. Your address
4. Beneficiary details
5. Your national identity reference (e.g. passport)

Trusted Partners

If you were introduced to Excel Currencies by one of our trusted partners, we may provide them with your information to fulfil our contractual obligations with the partner.

Additionally, we may share your details with a trusted partner for marketing purposes if you have given your consent to do so.

We have carefully selected partners that we will introduce you too, these services range from, Estate Agents, Accountants, Solicitors, Insurance, Mortgages, Sourcing agents and Product Buyers. We will only share your data with the partners we feel will be of financial benefit to you.

Other Parties

We may share your information with trusted companies providing services to us under confidentiality agreements or to companies that assist us in meeting our obligations to you and our regulators– e.g. the processing of card transactions or the verification of documentation. These companies do not have any rights to market other services with you.

These trusted companies may be outside of the EEA. Excel Currencies will ensure that the company is based in a country with adequate data protections under their law, or that we impose contractual obligations or require them to be certified with a framework of protection deemed suitable by Excel Currencies. Excel Currencies performs due diligence to ensure third parties are compliant with applicable legal and contractual requirements.

Also, we may share your information with any person acting on your behalf provided that you have given us the permission to do so.

Your information may also be transferred to another company in the event of sale of the whole or part of our business to a third party.

Regulators and Law enforcement

We may need to pass necessary information on to Governmental departments, regulatory bodies, the police/law enforcement agencies or other third parties where we are legally compelled to do so - e.g. if we have reason to believe an individual is acting fraudulently and using our services for an illegal purpose.

We will never sell any personal data that we hold about you.

Excel Currencies will only retain your information for as long as is necessary for providing our service to you and will not hold or process your information for any longer than we are legally required to. The criteria used to determine the appropriate retention includes:

1. Regulatory requirements Excel Currencies is subject to
2. Whether a legal claim could be brought against Excel Currencies
3. Necessity of information to provide our service to our customers
4. The legal basis for processing – e.g. consent

Information about connected parties and beneficiaries, which may not belong to an Excel Currencies client, are stored for a period to comply with applicable legal requirements.

We communicate with you on a regular basis via email and phone to provide excellent customer service and fulfil requests.

Additionally, we use your email address, phone number and postal address to:

1. Provide notification as part of the on-boarding and trading lifecycle
2. Send you important changes to our products and services
3. Send notices and disclosures required by law

Due to the service-orientated nature of these communications, you cannot opt out to receiving these.

Marketing

Excel Currencies would like to keep you up to date concerning our products and services.

Once you are a client of Excel Currencies, we may use your information to provide product information, and rate and market updates that are relevant to you and/or your company.

We may also use your information (whether you are a registered Excel Currencies user or a visitor to our website) to keep you up to date on general products, market updates or rate movements provided you have given your consent to do so.

If you change your mind on which communications you would like to receive or how you would like to receive them or you decide that you do not wish to receive these types of communications, you can remove your consent at any time by:

1. emailing support@excelcurrencies.com;
2. managing your preferences through the Excel Currencies Preference Centre, if you are a registered user;
3. Or, at the bottom of any email that you receive.

You will not miss out on any service we provide by not choosing to receive marketing from us and you can change your mind whenever you like as often as you like.

We recognise and support the rights outlined below that you have in relation to your personal information under Data Protection Laws. If you would like to exercise any of the below rights then please contact the Information Security Officer (support@excelcurrencies.com) and we will respond to your query within 1 month.

We will require you to provide proof of your identity and to provide sufficient information to allow us to locate your information.

Non-registered users (e.g. website users, connected parties and beneficiaries of payments) have the same rights as any registered user and can contact Excel Currencies to request these.

For more information about your rights please visit the ICO website.

To ask for information that Excel Currencies holds about you to be corrected.

If you notice any of the information on your account is incorrect, you can contact us and we will make any necessary changes, subject to verification of the information.

To ask us to erase your information if we no longer have a reason to hold it

Excel Currencies will retain your information only for as long as necessary based on our obligations and business needs. This will be in line with our data retention policy. For more information, please see the How long do you hold my information for? section of this Policy. Additionally, you can request for your data to be deleted, subject to our legal and contractual obligations.

We will retain a record of your erasure request but we will not use this information for any other purpose.

To ask for a copy of the information Excel Currencies holds about you

You have the right to request details of the information we hold about you, a description of that data, the purposes for which it is being used and any parties with which we share your information. Where we are legally permitted to, we may decline your request or part of your request, but we will provide an explanation with the response.

To ask Excel Currencies not to further process your information.

If you make a request for us to stop processing information, we will investigate to see if there is compelling reason for processing to continue and will discuss the conclusion of the investigation with you.

You can not object to the processing which is a legal obligation or where we must process your information to satisfy a contract to which you are a party.

Also, you can object to marketing communications at any time. Please see the marketing section for more details.

To ask not to be subject to automated decision making and profiling

Excel Currencies puts people first. There will not be any scenarios in which profiling or automated decision making will have a legal impact on you without a person reviewing or making a decision on the result. If you feel you may have been unfairly impacted, please contact us to discuss this further.

We store all data electronically in a secure manner to protect its confidentiality, integrity and availability. Data is stored on servers which are protected by actively maintained firewalls. We make use of up-to-date anti-virus software and our servers have restricted access.

If you provide paper-based documentation for the purpose of identity verification these will be stored electronically and the original will be destroyed securely or returned to you.

Transmission of data on the internet can never be completely secure. We do not and cannot guarantee the security of information collected or transmitted electronically however, we take reasonable care to safeguard your personal information.

If at any time you are not happy with how we handle your information, you can make a complaint to us. For further information please see our complaints policy.

We would really like the opportunity to set things right with you but you also have the right to raise any data protection concerns with the Information Commissioners Office directly if you are unhappy with the way we are handling your information.

If you would like to get in contact with us, please contact our Information Security Officer at Enterprise House 8 Essex Road, Dartford DA1 2AU, send us an email to support@excelcurrencies.com or call us on +44 1322 221121.

We may amend this policy from time to time. If we make any changes that will affect you, we will be sure to let you know. This will always be published publicly on our website here.